Sub-Zero · Bainbridge Island
Ice Maker Repair
Clear-ice and standard Sub-Zero ice makers — short fills, hollow cubes, stalled harvests and supply restrictions traced back to the source.
What people describe on the phone
If one of these is close to what your unit is doing, it is a fault we see regularly and one with a known route to a fix.
- Cubes come out hollow, undersized or cloudy compared with a year ago
- Ice tastes and smells of whatever else is in the refrigerator
- Production stopped entirely a few days after a water filter change
- Bin has fused into one solid block that has to be chipped apart
How the visit runs
-
Measure the fill
Fill volume and fill time timed at the mold. Hollow cubes are a fill problem far more often than a module problem.
-
Walk the water back
Filter, inlet valve, supply line and household pressure checked in that order, from the mold back to the shut-off.
-
Harvest and thermostat
Harvest cycle forced and watched end to end, mold thermostat and heater tested against spec.
-
Bin and airflow
Bin sensor and compartment airflow checked, because fused ice is usually a temperature story, not a mechanical one.
From the island
What the callbacks sound like
4.9 / 51,550 reviews
Harvest cycle kept stalling halfway, so the mold sat full and nothing dropped into the bin. He forced a cycle and watched it end to end before touching anything. Mold thermostat out of spec, replaced.
Nadia L.Port Madison · Jun 2026 Production stopped dead about a week after I changed the water filter, and I was sure I had broken something. He checked the fill at the mold, then found a shut-off valve that never fully reopened.
Reuben G.Winslow · Feb 2026 Short fills and undersized cubes, and two other outfits had already told me the module needed replacing. He measured the fill time, found the inlet valve barely opening, and changed just the valve.
Emil V.Port Madison · Nov 2025
Ice Maker Repair
Book a ice maker diagnostic
Pick a slot online with the model number and what the unit is doing, or call it in. Same-day is normal for anything booked before noon anywhere on Bainbridge Island.
Call (206) 339-4211- Hours
- 8:00 am – 8:00 pm, seven days
- Phone
- Answered 24/7
- Service call
- $89, credited in full against an approved repair
- Covering
- Winslow · Rolling Bay · Lynwood Center · Port Madison
Online booking
Take a slot on the island run
- Pick the day and the window that suits you.
- Add the model number off the frame inside the fresh-food door, plus what the unit is doing.
- We confirm a two-hour window planned around the sailing schedule.
Rather talk it through? The line is answered 24/7 on (206) 339-4211, and the crew works 8:00 am – 8:00 pm, seven days.
The visit is a flat $89 service call — the crossing, the temperature log and a full diagnosis. It comes off the total in full if you approve the repair, and the repair price is agreed in writing before anything is opened.